Direct-hire Sr Desktop Engineer Opportunity with a Great Company in Grapevine, TX

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SUMMARY
The Desktop Engineer is responsible for the architecture, implementation, management, and support of desktop platforms and connected systems. This position responds to escalated support requests that require an expert level of experience for troubleshooting and/or resolution, and works on a variety of projects including: software deployments, new platform research, reporting, and architecting new processes related to the platform. The Desktop Engineer works under general supervision to ensure the stability of the platform and minimize the downtime of the platforms used by all users.
JOB DUTIES AND RESPONSIBILITIES*
Resolve escalated incidents efficiently to minimize down time, and provide support documentation to front line support in order to reduce the number of escalated incidents.
Initiate escalation of severe service problems as appropriate with vendors or other organizational groups and ensure management and Help Desk remain informed until the problem is resolved.
Manage day-to-day and project tasks including Patch Management, Software Packaging and Distribution, maintaining OS deployment processes, process automation and ad-hoc reporting.
Ensure proper compliance with Sarbanes – Oxley and PCI regulations in order to pass audits.
Ensure adequate training and documentation is provided to customers (other IT groups and business units) on solutions provided to empower them to maximize the solution’s value and reduce incidents.
Partner with other IT groups or business units to identify platform design requirements, support processes and software requirements.
Architect and implement solutions and processes for client systems that minimize support costs and maximize up-time and customer productivity.
Work with software and hardware vendors to identify and implement solutions for use and integration into production, test, and QA systems to meet business needs, reduce costs, reduce incidents, and increase productivity.
Continually identify opportunities for process improvement.
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise.
High School Diploma or GED required
At least 3 years of IT support experience in a Windows 2000, XP, Win7 environment consisting of 300+ workstations required
Must be able and willing to work additional hours and weekends as business needs require
Must be able to participate in a rotating “on-call” rotation and accept calls after hours and on weekends
Microsoft Certification in at least one area related to the position such as MCSE or MSDST preferred
Must know scripting and at least 1 programming language (VB6, C# or VB.net preferred)
Demonstrated customer service expert with the ability to interact with all levels of users from front line to executive
Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
Proficient ability to communicate effectively with others using spoken and written English
Proficient knowledge of scripting using VBScript
Proficient knowledge of Application and OS patching methods
Demonstrated ability to take ownership of an issue and follow it through to resolution
Working ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization
Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
Proficient knowledge of performing SQL queries
Proficient with technical writing with the ability to create and maintain documentation of support instructions and processes
Proficient in reading and comprehending printed data/information in software manuals and documents, and data/information displayed on a PC monitor.
Proficient in recognizing discrepancies in written/recorded data/information.
Working knowledge of Operating System deployment methods
Working knowledge of Software packaging and deployment methods
Working knowledge of coding and compiling executables using tools such as Visual Basic, C++, C# or an equivalent preferred
Working knowledge of how to build web interfaces using HTML, ASP, ASP.NET or an equivalent preferred
Working ability to support one or more of the following products; McAfee ePO/AntiVirus, PGP, Remoteware, Service Desk Express, BigFix, Tivoli preferred
Working knowledge of WMI and other low level Microsoft technologies to remotely manage client systems preferred
Experience as a Remoteware Administrator highly preferred.
Experience supporting store systems (point of sale, customer facing kiosks, digital signage, etc) is a plus.
Consistently demonstrates a commitment to company policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities