IT Workers Are Happy, But Will Still Leave for Something Better

Despite overall satisfaction with their current job situation, IT workers still show a readiness to jump ship when the next best thing comes along.

CIO — The majority of IT employees are engaged at work, loyal to their employers and inspired to do their best everyday, according to new survey findings from Randstad Technologies and Technisource. However, despite that, more than half (53 percent) are open to new employment opportunities, Think of it as the IT sector’s version of The Five Year Engagement, a new film about a couple that is happy to be engaged but put marriage plans on an indefinite hold.

"The takeaway for employers is that they use whatever means to create a strong bond with their employees by engaging, recognizing and empowering them in order to minimize attrition," said Bob Dickey, executive vice president of technologies at Randstad U.S.

The latest Randstad Engagement Index findings, conducted in February, surveyed 3,000 IT workers, nationwide. The Randstad Engagement Index measures the attitudes and perceptions impacting employee engagement within companies.

Looking at IT sector’s response to Randstad’s six components of engagement, the survey found the following:

• 76 percent of IT employees are proud to work for their company
• 63 percent of IT employees enjoy going to work every day
• 75 percent of employees feel inspired to do their best each day
• 68 percent of IT employees feel their efforts at work are recognized and valued
• 67 percent indicate they trust their company leadership to make good decisions for the workforce
• 67 percent of employees believe their company shares their values

Not only did the survey indicate that IT employees are clearly satisfied with their jobs and employers but 80 percent feel secure in their jobs, and they’re optimistic about the future:

• More than three-fourths, or 77 percent, believe their company has a great future
• 64 percent believe their company is making the right investments in their workforce for the future
• 60 percent report being only a little or not at all concerned about having to take a pay cut

IT Workers Looking for the Next Best Thing

Despite the rosy relationship with their current job situation, IT respondents still showed a readiness to jump ship when the next best thing comes along. And, survey results indicate that 59 percent of respondents believe that those opportunities are on the horizon as more than half believe that the job market will pick up in 2012.

According to Dickey, opportunities in the IT sector are opening up with increasing pressure to find top talent. In fact, recent job demand in IT is for higher-level positions, such as project mangers, business architects and data analysts.

"What this tells us is that the economy is picking up as more companies start new project initiatives and make investments in infrastructure and development," he said. Dickey noted that improvements in IT job hiring is often a bell weather for overall employment growth.

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Modernization of IT: Solving a Legacy of Business Problems & Applications

Are we building applications or supporting the business?

I talk to a lot of CIOs. I met with one in early May who oversees the IT operation of a $6 billion yearly entertainment-related company with about 7,000 employees. This top-notch exec was all about transforming a huge investment in existing IT infrastructure into a new dynamic, extensible and agile platform that would propel the business forward – not hold it back. This guy is busy figuring out how to keep a Boeing 777 up in the air while simultaneously re-fitting aircraft to make it best-in-class.

That’s what IT should be all about.

But in some organizations, it’s not. Either the message from the top gets lost as it percolates down through the IT organization, or the message from the top isn’t the right one to begin with. Either way, for those unfortunate IT organizations, IT is a ball-and-chain that holds the enterprise back, rather than gives it the capability to move forward.

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The demand for tech part-time work can also mean the economy is improving, says an IT staffing firm

Whether companies require specific tech talent for a project or need extra help meeting a business uptick brought by the recovering economy, corporate IT departments depend on the contract workforce.

For CIOs, temporary staff offer the experience required to complete a specific task without the need, and cost, of permanently keeping them on the payroll. IT staffing firms see contractors as helping companies stay flexible and meeting the work peaks and lulls that accompany a recovering economy. In either scenario, contractors have been, and will continue to be, in demand for enterprise IT, according to CIOs and hiring experts.

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Direct-hire Sr VOIP Engineer Opportunity with Great Company in Dallas, TX

Summary
Our client is seeking an experienced VoIP Engineer excited to work for a growing company which provides Voice Over IP (VoIP), hosted PBX, voicemail and fax solutions. This position will be instrumental in assisting the company to deliver high levels of service availability.
Responsibilities:

• Responsible for design implementation, planning and capacity management of the telephony environment.  Expertise required on Broadsoft Broadworks and Broadsoft M6 platforms.
• Work together with the Implementation Coordinators, Network Engineers and Field Operations to troubleshoot and resolve persistent problems and escalated tier 2/3 issues.
• Establish operational best practices and standard operating procedures for deployment, support, break-fix, and management (monitoring, inventory, sparing, etc).
• Interact with cross functional teams from Network Engineering, Sales Engineering and Provisioning to review product requirements, functional specifications, and detailed designs.
• Hold vendors & telecom carriers accountable to resolve systemic issues, bugs and abnormally high failure rates.
• Project management of high and low level Telephony /Equipment related tasks.
• Interop testing and network troubleshooting with the telecom carriers (Level3, XO, Paetec,  etc).
• Assess utilization trends and make appropriate design and implementation recommendations to scale the architecture.
• Assist in the planning and management of all aspects of Network and Telephony related projects.
• Scale and deploy redundant collocation facilities.
• Provide 24×7 on-call support and escalation to Network and Telephony carriers

Required Qualifications:

• Cisco CCNA / CCDA
• 5+ years experience engineering or supporting large scale production voice networks.
• Understanding of Telephone Company & Carrier procedures, trouble shooting and documentation.
• Deep understanding SIP, SCCP & RTP
• Experience in supporting mission-critical 24×7 Telecom & Network services
• Knowledge of telecom principals and terminology including DID*s Toll Free numbers, LATA OCN and NPA-NXX etc.
• Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
• Ability to grasp new concepts quickly
• Ability to understand the problem and communicate it for others
• Experience with voice protocols SIP/ISDN/SS7/MGCP/T.38

Desired Technology Skills:

• PROTOCOLS *IP/VOIP: TCP/IP protocols suite, SIP/SDP, STUN, H323, MGCP, BGP, HSRP, OSPF, DNS, SIP, RTP
• SECURITY: IPSec, VPN
• LAN, AND WAN: Ethernet/VLAN/ Spanning tree, Frame Relay/ISDN
• Linux or Sun Solaris administration experience with exposure to some of the following: Apache, DNS, Tomcat, MySQL, TimesTen, Java, C++, and PERL

Routing Protocols:

NETWORK ANALYSIS AND EMS: Wireshark/EtheReal
SOFTSWITCHES/GATEWAYS: Session Controllers/Proxies and Media Gateways, ACME, Broadsoft, M6

Network Equipment:

Cisco Routers 26xx, 28xx

Cisco Switches 29xx, 35xx

Polycom SIP Phones

Cisco VoIP Phones

Firewall Platforms (Cisco ASA)

Adtran 908e

Edgewater 4550

Industry Experience:

5+ years routing and switching (mastery level)
5+ years experience with Broadsoft / M6 switch environment
5+ years experience with VoIP including VoIP implementation experience
3+ years experience with SIP implementation

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

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Mike Hanes
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Direct-hire Storage Pre-Sales Architect Opportunity with Great Company in Dallas/Fort-Worth Area

Summary
The intent of the Technical Architect position is to connect the dots between the current technology portfolio and the customer environment while driving sales.

·         Support sales team on proposal and solutions to customers.

·         Meet customers to understand user requirements, perform customer education and create solutions.

·         Prepare solution proposals.

·         Generate / verify Bill of Materials for quotations.

·         Assist sales in gathering 3rd party pricing and liaising with 3rd parties, if required.

·         Customer facing presentations and clarifications.

·         Support sales in tendering and bidding process.

Requirements

·         Technical knowledge in Enterprise Servers, Storage Solution, Backup and Recovery Solution, UNIX, Windows, Networking, Hardware, mission Critical- High Availability Concepts.

·         Ability to solution architect Storage and Server infrastructure solution.

·         Excellent interpersonal, presentation and conversational skills; positive in learning

·         Able to work independently with minimal supervision

Pre-sales architects may also be asked to attend training or perform self-study programs to pass manufacture or vendor specific certification exams that help organization meet requirements.

Major responsibilities: (Primary accountability for specific functions and results)

·         Final responsibility for technical solution provided to clients.

·         Responsible for providing quality internal support as required.

·         Responsible for adhering to project methodologies when working assigned projects.

·         Assisting with all pre-sales activities on assigned accounts.

·         Responsible for admin responsibilities, including time and expense entry on weekly basis.

Additional Responsibilities:

Some travel may be required, up to 25% on annual basis.

Basic Specifications (to perform at a proficient level and to be fully qualified, a person would be expected to have)

·         Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent

·         At least 3 year(s) of working experience in Pre-Sales for system solution.

Related Experience:

·         Microsoft Windows

·         Active Directory

·         DNS/WINS

·         DHCP

·         Exchange / SQL

·         Training or actual experience with VMware Virtual Infrastructure

·         Solid understanding of SAN Administration and/or installation (EMC, NetApp, IBM, HP, and/or EqaulLogic).

·         Tier 1 x86 servers (IBM, HP, Dell).

·         Basic Network Admin (switch, firewall, VLANs, VPNs).

·         Enterprise Backup Software (BackupExec, Arcserver/Brightstor, NetVault, Networker, etc).

·         Enterprise Backup Hardware (Quantum, DataDomain, EMC, etc) (Tape and/or Disk libraries).

Certifications Desired / Nice to have:

·         MCSE 2003 and/or 2008

·         Exchange 2007

·         BladeCenter (IBM, HP and/or Dell)

·         Terminal Services and/or Citrix

·         MS SQL 2005 and/or 2008

·         VMware VCP

Benefits Overview
Medical, Dental & Vision Insurance
Company paid Life insurance, Short Term & Long Term Disability

Flexible benefit plan
401k with company matching
Two weeks vacation per year

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

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Mike Hanes
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Direct-hire Sr Voice Network Field Engineer Opportunity with Great Company

Sr Voice Network Field Engineer – Dallas-Fort Worth, TX

Dallas-Fort Worth

Travel: up to 50% at times.

Needs to have:

                Working experience with Cisco Unified Communications products.

                                                Cisco Call Processing, configuring & troubleshooting

                                                Cisco Unity Voice Mail, configuring & troubleshooting

                Active Cisco CCVP (CCNP-Voice) Certification

Would like to have:

                Working experience with Cisco UCCX or UCC, configuring & troubleshooting

                Working experience with Cisco Telepresence

                Working towards or have Cisco CCIE-Voice

                Active Cisco CCNP

Additional Responsibilities:

This position will also be responsible for managing, installation and operating our internal network and handling any tickets opened by customers in the hosting environment.

Education:

Bachelor’s degree preferred

Experience:

5-10 years of working experience in the network field

Specialized knowledge

Experience in a consultative role is preferred. Advanced level knowledge of Cisco LAN/WAN/Security devices and knowledge of Brocade LAN switches required. Experience with MS Office applications required.

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

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Mike Hanes
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IT Account Exec/Sales Rep Opportunity with Great Company

Houston, TX

Basic Purpose: The primary purpose of this position is:

      This position is responsible for developing sales opportunities, working with end-user prospects to develop solutions to fulfill their IT needs for their particular organization.  As necessary, must work closely with manufacturer sales reps and assist marketing in driving attendance to local events.  Must be responsible for developing relationships and appropriate pipeline to achieve required results.

Major responsibilities: (Primary accountability for specific functions and results)

·         Final responsibility for customer proposals through configuration and quote generation

·         Must have knowledge of Pinnacle product offerings and carry some sales certifications

·         Act as main focal point for any active local demand generation campaigns, provide potential prospects

·         Understand all current program offerings and pricing for solutions marketed

·         Provide weekly status updates for active sales opportunities to VP of sales

·         Work closely with pre-Sales Technical Architects to develop sales opportunities

·         Understand the resources within Pinnacle and at suppliers that can be used to help close sales opportunities and know when and how to engage them     

·         Achieve monthly, quarterly and annual sales and gross profit goals    

Additional Responsibilities:

Complete detailed account planning documentation for all major accounts as set by VP of Sales

Travel required in this position is:     

Minimal, for external education and national sales meetings. Local travel will be required.

Education:         

Undergraduate degree, preferably in computer science or marketing   

Experience:       

Experience in prospecting, managing complex sell cycles, customer relationship management, and selling technology-based solutions. Minimum of three years field sales experience in high-tech industry required.

Specialized knowledge

Sales experience in Storage, Servers, Virtualization and Networking, etc.     

Special skills:    

Technical Aptitude, Excellent people skills     

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